Manager of Claims Operations at Pequot Plus Health Care
Paula Jett is the Manager of Customer Service and Eligibility at Pequot Plus Health Care in Mashantucket, Connecticut. Paula leads the customer service for the TPA team serving both the members, providers, and network partners with their queries about health benefits,. She also has experience with Appeals, Audit, Claims, COBRA, HRA/HSA, Dental, Enrollment, Flex and Stop-Loss.
Paula was hired by Pequot Plus Health Care in 2006 as a Senior Claims Examiner. In 2008 she was promoted to the Manager of Administration and Customer Service and then in 2017 she was promoted as Manager of Claims Operations. Since August 2020, she now leads the team that delivers excellent experience to all the people interacting with PHC. She is the dedicated Concierge Customer Service Manager for the Tribal Family Health Plan members of MPTN.
Paula began working in the health insurance industry at the age of 13 while enrolled in a summer program. Paula then worked for Blue Cross and Blue Shield of Rhode Island for 21 years starting as a Microfilm and Claims Clerk and rising through the ranks to become the Customer Service Provider Manager.
Paula has attended multiple specialized training classes while working in the health industry including: Indian Health Service “Have No Fear, ICD-10 is Here”; Trizetto Claims; Trizetto Qiclink Extended Enterprise Customer Service; Corporate Customer Service and Extraordinary Customer Service.
Phone: (860) 396-6402